Reservations & Cancellation Policy


The Spa services are very popular. Spa services are available by appointment. All services must be guaranteed with a major credit card to reserve your appointment.  We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability. We recommend scheduling your appointment as one or two days in advance to ensure availability. To reserve any spa services, we require a credit card or gift certificate or gift card number to guarantee the appointment.

24-hour cancellation policy:

We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. If you cancel within less than 24 hours of your scheduled appointment, we not only loose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.

No-shows and same-day appointment cancellations less than 24 hours will be charged 20% of the value of the treatment reserved, and/or any gift card associated with that appointment will count as services rendered and forfeited.This insures all other guests the opportunity to enjoy our services. A cancellation confirmation number will be given to you as your proof of exactly when your appointment was cancelled or changed.

A cancellation confirmation number will be given to you as your proof of exactly when your appointment was cancelled or changed.

Gift Certificate or Gift Card Return Policy:
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates or gift cards, if lost or expired.

Late Arrivals:
We regret that late arrivals will not receive an extension of scheduled service times & you will be responsible for full service fees.

We recommend booking spa reservations in advance and will do everything possible to honor your request and time. Appointments are booked based on availability.

Appointments and cancellations may be made through the Spa. Please call us at 903-381-4411.
 

 

  • 903.381.4411
  • 1705 Judson Rd, Ste D-1, Longview, TX 75601